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Google My Business Progress Status Of Reinstatement Request

Ben Fisher spotted that Google is now testing in Google My Business a status indicator of where your reinstatement request is. So if contact Google My Business for something, if you go back to the form, it might show the status of that request. Ben said Google added a contact flow and said “the implications of this could be amazing for those who are waiting […]

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Google Local Product Carousel Display Bugs

It seems Google has another bug, this one is with how Google displays some products on the Google local panel. Claire Carlile posted some examples of the product carousel showing a product carousel that looks like it is missing information. Others are noticing this as well. Claire wrote on Twitter “I’m seeing a bug (?) with the way that Google Products are showing in the […]

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Google Local & Maps Displays Health & Safety On Search Results

We now have some folks seeing the health and safety attributes that businesses have been able to add to their Google My Business listings back over a months ago, on the front end of Google’s search results Google Maps results. Lluc Berrio Penycate posted some screen shots of this on Twitter – I did try replicating this but I do not see it myself. Lluc […]

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Google Local Wait Times For Restaurants Inaccurate

Remember the days where you use to look at Google Maps to see how busy a place was before you went there? Oh you still do that, to make sure it is not busy at all because of the plaque? Well, it seems to be broken. Google wait times for restaurants and probably other local businesses are simply off. Google added popular times in 2016 […]

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Google My Business Online Classes With Zoom Integration

A month ago we reported that Google My Business is adding video conferencing integration to “connect in real-time, with video.” Well, it seems we are now seeing more details about that now in Google My Business, where some businesses can offer online classes via Zoom and other video integration services. Colan Nielsen added more details to the ongoing Local Search Forums thread that shows through […]

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Google My Business Preview Call History To See Recent Calls From Customers

It looks like Google is testing yet another, what would seem, powerful feature in Google My Business named Preview Call History. This feature seems to show you your recent calls made to you from Google Maps and Google Search via your Google local listing. I do not see this feature yet myself but Colan Nielsen does and shared details in the Local Search Forums. The […]

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Google My Business SAB & Virtual Offices Guidelines Updated

Over the past couple of weeks Google has been making updated to its guidelines around service area businesses (SABs) and virtual offices in terms of their Google My Business use. Joy Hawkins documented a lot of the changes in detail but here is a short summary. (1) Separate office locations once again must be staffed by your business staff. (2) Some SABs can have multiple […]

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Google Local Panel Updates Section Gets Message Button

Google seems to have added a message button to the “updates” section of the Google Local panel view. So these are where you can add updates through Google Posts on local, but there is a message button there for a customer to ask you questions about that update. This was spotted by Darcy Burk and posted on Twitter. Here are some of his screen shots: […]

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Google My Business Photo Insights Reporting Delayed

If you login to your Google My Business account, click on your insights and check your photo views analytics, you will see that it is stuck at August 31st. No new data is shown in that report after August 31, 2020. This seems like a widespread issue across all Google My Business accounts. Here is a screen shot from Tyler Hammer in the Local Search […]

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Google Shopping Nearby Product Inventory & Shopping Options Updated

Google announced yesterday is made some updates to its Google Shopping options for nearby queries. The goal is to make you feel safer when buying from local stores. Google will let you filter the results to show nearby shops and then it clearly shows you the hours, locations and inventory before you go to the store. So now you just search for what you are […]

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