Marketers often use surveys to gain an understanding of how their customers think and feel about products and services. However, if a survey is not structured and written correctly, it may lead to misleading or incorrect results.
A poorly crafted survey is vulnerable to response bias, which causes participants to answer questions inaccurately. As a result, you will likely misunderstand how your customers really feel about your product.
Response bias can occur for assorted reasons. A survey instrument (questionnaire) may contain leading questions, for example, or it may be too long, too complicated, or poorly ordered—all of which can cause response bias.
Fortunately, you can take steps to at least minimize response bias. For example: