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AI in B2B: Let’s Not Forget the Intelligence of Humans

Everywhere you look, artificial intelligence is being touted as a solution for just about all digital aspects of businesses. It seems like AI is even the answer to some questions we aren’t asking (AKA, solving problems we don’t have).

Marketing is not immune to this push for AI. Quite the opposite, actually. Trade publications are inundated with references to, and hype for, artificial intelligence. And there’s no denying all the data derived from digital marketing opens the doors to useful applications. The term “data-driven” has been circulating around the industry for the past decade.

Of course, marketing has always been data driven to some extent, but our abilities to uncover insights have been enhanced exponentially by the digital transformation. Artificial intelligence is the progression, the next step, of this data science proliferation for marketers, but there seem to be some important caveats lurking beneath the hype.

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